Claude Connector Fails To Connect To Salesforce Sandbox
Are you excited about integrating the power of Claude AI with your Salesforce Sandbox environment? You're not alone! The prospect of leveraging advanced AI capabilities directly within your CRM can unlock incredible efficiencies, automate tasks, and provide deeper insights. However, as many developers and admins discover, the path to seamless integration isn't always straightforward. One common hurdle that can bring your progress to a grinding halt is when your Claude custom connector simply refuses to connect to your Salesforce Sandbox. It's a frustrating experience, especially when you're greeted with a cryptic error message like unsupported_grant_type. This isn't just a minor glitch; it’s a fundamental breakdown in the authentication process, signaling that Salesforce isn't happy with how Claude is trying to talk to it. But don't despair! This article is designed to be your friendly guide through the complexities of OAuth 2.0 authentication with Salesforce, specifically for sandbox environments, and help you debug the dreaded "unsupported grant type" error. We'll delve into the common causes, walk through detailed troubleshooting steps, and highlight the critical configuration points in both your Salesforce org and your Claude connector setup. Our goal is to empower you to get your Claude AI up and running, happily connected to your Salesforce Sandbox, ensuring that your innovative projects can move forward without unnecessary delays. We understand that getting this connection right is paramount for testing, development, and ultimately, delivering high-quality solutions, so let's get into the nitty-gritty and unravel this integration mystery together, transforming your Salesforce Sandbox into a powerful AI-ready playground. This guide will clarify the nuances between various Salesforce environments and the specific requirements for external applications, making sure you don't fall into the common traps that lead to authentication failures. The beauty of a successful integration means unlocking a world where Claude AI can interact directly with your CRM data, enhancing everything from customer service to sales forecasting, all within a safe, isolated sandbox where you can experiment without impacting your live production data. So, buckle up, and let's troubleshoot this connection issue to get your AI dreams realized.
Understanding the Core Problem: "Unsupported Grant Type"
When you encounter the unsupported_grant_type error while attempting to connect your Claude custom connector to a Salesforce Sandbox, it's Salesforce's way of saying, "Hey, the method you're using to ask for access isn't something I recognize or allow under these circumstances." This error is fundamental to OAuth 2.0, which is the industry-standard protocol for authorization. Essentially, OAuth 2.0 grant types (often called "flows") are the different ways a client application, like your Claude connector, can obtain an access token from an authorization server, in this case, Salesforce. Common grant types include the Authorization Code flow (which was attempted by Claude), Client Credentials flow, JWT Bearer flow, and others. Each flow is designed for specific scenarios and security requirements. For web applications that involve a user's browser, like Claude's web client, the Authorization Code flow is typically the most secure and recommended method.
The problem arises when there's a mismatch. Either the Salesforce Connected App or External Client App that you've configured doesn't have the specific grant type enabled, or there's a misconfiguration in how Claude is requesting it. Sometimes, even if the grant type is enabled, other parameters in the authorization request – such as scopes, redirect URIs, or even the client ID itself – might be incorrect, leading Salesforce to reject the request outright, sometimes with this very error. It’s particularly tricky in Salesforce Sandbox environments because they can sometimes have slightly different default settings or stricter security policies compared to a standard developer environment or production org. What works perfectly in a local development setup might hit a roadblock when interacting with a remote Salesforce MCP server or a specific sandbox instance. The fact that it worked with a "local client" but failed with the "remote Salesforce MCP server connection" strongly suggests a server-side configuration issue within Salesforce, or a discrepancy in how the remote connection is initiated compared to the local one. This could range from subtle differences in the callback URL provided during the authorization request, to the OAuth scopes requested, or even the URL of the authorization endpoint itself. Salesforce's security model is robust, and it demands precise adherence to its OAuth 2.0 specifications. Understanding that this error isn't about network connectivity (though that can complicate things), but rather about the protocol and permissions themselves, is your first step towards a solution. We'll need to meticulously examine the configuration within your Salesforce org and ensure it aligns perfectly with what the Claude custom connector expects and sends during its authentication attempt. This involves scrutinizing the External Client App or Connected App settings, verifying the OAuth policies, and confirming that the chosen Authorization Code flow is explicitly allowed and correctly set up for your Salesforce Sandbox. Without this foundational understanding, troubleshooting can feel like navigating a maze blindfolded. So, let’s shine a light on these configurations to pinpoint exactly where the "unsupported grant type" issue is originating. It is not uncommon for administrators to overlook a small checkbox or a subtle setting that determines which grant types are permissible for a given application, especially when dealing with the advanced features required for AI integrations like Einstein GPT API. This error acts as a crucial security gate, preventing unauthorized or improperly formatted access attempts, forcing us to ensure our integration adheres to the strictest security standards and protocols established by the Salesforce platform.
Setting Up Your Salesforce Environment for Claude AI (Pre-Check)
Before we dive deeper into troubleshooting, it's absolutely crucial to ensure your Salesforce environment is properly configured to allow external applications like Claude AI to connect. Often, the unsupported_grant_type error stems from a fundamental mismatch in how Salesforce expects an application to identify itself and request access. This isn't just about flipping a switch; it's about carefully establishing a secure and compliant connection. Your Salesforce Sandbox is a powerful testing ground, but it demands the same rigorous setup as a production environment when it comes to external integrations. Getting these initial settings right can save you hours of debugging down the line, so let's walk through them methodically, focusing on the specific needs of the Claude custom connector. We need to confirm that Salesforce is literally expecting the type of "conversation starter" that Claude is trying to use. If Salesforce isn't set up to listen for that particular kind of request, it will simply reject it, leading straight to our persistent error message. This pre-check phase is paramount because it lays the groundwork for all subsequent troubleshooting. Without a solid foundation, even perfectly crafted API calls will fail. We'll examine the specific application types within Salesforce, verify their configurations, and then scrutinize the permissions, known as OAuth scopes, that you're granting. Remember, security is paramount in Salesforce, and every external connection must be explicitly permitted and configured according to best practices. This meticulous approach is especially important when dealing with sandbox environments, where the primary goal is often development and testing, requiring a robust yet flexible setup for external integrations.
The Right Salesforce App: Connected App vs. External Client App
One of the most significant changes in Salesforce's approach to integrating external services, particularly for MuleSoft Composer Platform (MCP) and Einstein GPT API integrations, is the shift towards External Client Apps. While Connected Apps have been the workhorse for integrating external applications for years, External Client Apps represent a more modern, secure, and often simpler way to manage API access for client applications that aren't themselves Salesforce users. The user indicated they checked "Using a Connected App instead of External Client App," which is a great starting point, but let's confirm the choice and configuration. For Claude AI connecting to Salesforce, especially via the MCP pathway or leveraging Einstein GPT capabilities, an External Client App is often the recommended and most robust solution. An External Client App provides enhanced security features, including explicit control over client secrets, refresh tokens, and simplified setup compared to the more expansive capabilities of a Connected App.
To create or verify your External Client App in your Salesforce Sandbox, navigate to Setup, then search for "External Client Apps."
- Creation/Verification: If you already have one, inspect its settings carefully. If not, create a new one.
- Basic Information: Give it a clear name (e.g., "Claude AI Connector").
- API Integration Settings: This is where the magic happens.
- Enable OAuth Settings: Make sure this is checked.
- Callback URL: This is absolutely critical. It must exactly match the redirect URI that Claude's connector sends to Salesforce after successful authentication. Even a slight mismatch (e.g., HTTP vs. HTTPS, trailing slash, hostname casing) will cause the
unsupported_grant_typeerror or a related redirect URI error. This callback URL is where Salesforce sends the authorization code back to Claude. - Allowed OAuth Scopes: Select the necessary scopes. We'll discuss these in more detail in the next section, but ensure
api,sfap_api,refresh_token, andeinstein_gpt_api(if needed) are among them. - Permitted Users: Set this to "Admin approved users are pre-authorized" for tighter control, or "All users may self-authorize" for easier testing. For a sandbox, "All users" might be simpler initially.
- IP Relaxation: For development and testing, "Relax IP restrictions" might be useful, but for production, "Enforce IP restrictions" is more secure. Be mindful of this if your Claude connector runs from dynamic IPs.
- Refresh Token Policy: Ensure "Refresh token is valid until revoked" is selected if you need long-lived sessions without constant re-authentication.
- Required OAuth Scopes: Explicitly define the scopes Claude will request. This is critical for security and functionality.
- Client ID and Client Secret: Once the app is saved, Salesforce will provide you with a Client ID and a Client Secret. These are your application's credentials. Double-check that you are using these exact credentials in your Claude connector setup. Any typo here will result in an authentication failure, which could manifest as an "unsupported grant type" if the client isn't even recognized correctly.
By meticulously reviewing these settings, you ensure that your Salesforce Sandbox is prepared to accept an Authorization Code flow request from your Claude custom connector, and that it knows where to send the response, which are two fundamental requirements for avoiding the dreaded unsupported_grant_type error. Neglecting any of these details can lead to Salesforce's security mechanisms preventing the connection before it even has a chance to properly initiate. So, take your time with this step; it's genuinely the foundation of a successful integration.
Granting the Correct OAuth Scopes
OAuth scopes are like permission slips. They define exactly what kind of access your Claude custom connector is requesting and what actions it's authorized to perform within your Salesforce Sandbox. If Claude asks for permissions that Salesforce doesn't recognize or that aren't enabled for the External Client App or user, you're likely to hit an authentication wall, potentially manifesting as our unsupported_grant_type error (though more often a invalid_scope error, but sometimes a general refusal of the grant). The scopes you listed are api sfap_api refresh_token einstein_gpt_api. Let's break these down and ensure they are correctly applied and understood in the context of your integration.
api: This is a standard scope that grants access to the Salesforce standard API (e.g., REST, SOAP, Bulk API). It's almost always required for any application that needs to read or write data to Salesforce objects. You definitely need this for your Claude custom connector to interact with your Salesforce Sandbox data.sfap_api: This scope refers to the Salesforce Platform API. It provides access to platform features, which can be broader than just standard objects. For integrations leveraging advanced platform capabilities or specific Salesforce services, this is often essential. Given the context of MCP (MuleSoft Composer Platform) and AI integrations,sfap_apiis highly relevant as it likely covers the underlying APIs that power these next-gen features.refresh_token: This is an incredibly important scope for maintaining long-lived sessions. When you obtain anaccess_token, it typically has a short expiry time (e.g., 2 hours). With therefresh_tokenscope, your Claude connector can request a refresh token during the initial Authorization Code flow. This refresh token can then be used to obtain new access tokens without requiring the user to re-authenticate, significantly improving the user experience and the robustness of your integration. Without it, Claude would constantly lose access. Ensure this is selected in your External Client App's OAuth settings. If Salesforce isn't explicitly configured to issue refresh tokens, then requesting this scope could lead to issues, or simply result in no refresh token being issued, making your integration brittle.einstein_gpt_api: This scope grants access to the Einstein GPT API, which is crucial if your Claude integration intends to leverage Salesforce's generative AI capabilities, such as interacting with Einstein Bots, AI-powered summaries, or other GPT-driven features within Salesforce. This scope needs to be explicitly enabled and provisioned in your Salesforce Org, not just requested. If your sandbox doesn't have Einstein GPT features fully enabled or if the user profile doesn't have the necessary permissions for Einstein GPT, even requesting this scope correctly could lead to a failure in the authorization process or an "insufficient_permissions" error during subsequent API calls.
Key considerations for scopes:
- External Client App Configuration: Verify that all these scopes are explicitly allowed in the "Allowed OAuth Scopes" section of your External Client App within your Salesforce Sandbox. If a scope requested by Claude isn't listed here, Salesforce will reject it.
- User Permissions: Even if the External Client App allows the scopes, the user authenticating (the user whose credentials are used to grant Claude access) must also have the necessary permissions through their profile and permission sets. For example, if the user doesn't have "API Enabled" or access to Einstein GPT features, the
sfap_apioreinstein_gpt_apiscopes might not be fully granted, or the subsequent API calls will fail, even if an access token is issued. - Minimal Necessary Scopes: While it's tempting to request all possible scopes, best practice dictates requesting only the minimal necessary scopes to perform the required operations. Over-requesting scopes can sometimes lead to stricter security checks or simply clutter your authorization process. However, for initial troubleshooting, ensuring all relevant scopes are present is a good step.
By confirming that your External Client App allows these specific OAuth scopes and that the authenticating user has the corresponding permissions, you eliminate a major potential source of the unsupported_grant_type error, and pave the way for a successful and secure connection between your Claude custom connector and your Salesforce Sandbox. This meticulous verification ensures that both sides of the integration agreement—Claude's request and Salesforce's granting—are in perfect harmony.
Troubleshooting the Connection: Common Pitfalls and Solutions
Even after meticulously configuring your Salesforce External Client App and verifying your OAuth scopes, you might still encounter connection issues. This is where diligent troubleshooting becomes an art form. The unsupported_grant_type error, while specific, can sometimes be a symptom of a deeper, more subtle misconfiguration rather than a direct issue with the grant type itself. It implies that Salesforce couldn't even process the request enough to identify a scope problem or a callback URL mismatch, but rather rejected the fundamental method of the request. Let's explore several common pitfalls that developers often encounter when connecting external systems like the Claude custom connector to a Salesforce Sandbox, and walk through practical solutions to get your integration back on track. This section will delve into the nuances of API endpoints, environmental consistency, potential network interference, and a crucial re-examination of Claude's own connector setup, ensuring a comprehensive approach to resolving your integration challenge. We'll leave no stone unturned in our quest for a successful connection, making sure that every component of the authorization flow is aligned and optimized for the Salesforce Sandbox environment. Remember, successful integrations are built on precision and thoroughness, and sometimes the smallest detail can make the biggest difference in getting past an unsupported_grant_type error.
Endpoint Configuration and Environment Consistency
The specific endpoint configuration you use for your Claude custom connector to interact with Salesforce is absolutely vital. The error message explicitly mentions https://claude.ai/settings/connectors?&server=...&oauth_error=unsupported_grant_type&oauth_error_description=grant%20type%20not%20supported, indicating the failure happened during the OAuth flow. The user mentioned trying https://api.salesforce.com/platform/mcp/v1-beta.2/sandbox/platform/sobject-all and https://api.salesforce.com/platform/mcp/v1-beta.2/sobjects. While these might be correct for specific MCP API endpoints for data access, the critical endpoint for the OAuth authorization flow itself is different.
For Salesforce Sandbox environments, the authentication domain is typically test.salesforce.com, not login.salesforce.com (which is for production) or api.salesforce.com directly for authorization. While api.salesforce.com might redirect, it's safer and more explicit to use the correct domain for sandbox authorization.
- Authorization Endpoint for Sandbox:
https://test.salesforce.com/services/oauth2/authorize - Token Endpoint for Sandbox:
https://test.salesforce.com/services/oauth2/token
If your Claude custom connector is initiating the OAuth flow by sending authorization requests to a production-oriented endpoint (login.salesforce.com or api.salesforce.com in a context where it expects production credentials), but your Salesforce External Client App is configured in a Sandbox, Salesforce will likely reject the request. The token issued for the wrong environment is a classic issue. When Claude performs the Authorization Code flow, it first directs the user to Salesforce's authorization endpoint, and then, after the user grants permission, it exchanges an authorization code for an access token at Salesforce's token endpoint. Both of these steps must target the correct Salesforce instance URL corresponding to your Salesforce Sandbox.
Actionable Steps:
- Verify Claude's Configuration: In your Claude custom connector's settings, meticulously check which authorization URL and token URL it's configured to use. Ensure they explicitly point to the
test.salesforce.comdomain for your Salesforce Sandbox. - Instance URL in Redirect: After a successful OAuth flow, Salesforce typically provides an
instance_urlin the token response. Ensure Claude is correctly parsing and using thisinstance_urlfor subsequent API calls to Salesforce Sandbox, as it will point to your specific sandbox instance (e.g.,https://your-sandbox-name--your-org-id.sandbox.my.salesforce.com). - Endpoint for MCP API: The endpoints
https://api.salesforce.com/platform/mcp/v1-beta.2/sandbox/platform/sobject-allandhttps://api.salesforce.com/platform/mcp/v1-beta.2/sobjectsmight be used for subsequent data API calls after you've successfully obtained an access token. However, these are not the endpoints for obtaining the token itself. Confirm that Claude is separating the authentication endpoints from the data interaction endpoints. If it's trying to get a token from an API endpoint, that would certainly result in anunsupported_grant_typeerror. The errorgrant type not supportedis a strong indicator that the token endpoint being hit doesn't support the Authorization Code flow (or any grant flow at all) because it's designed for resource access, not authorization.
By ensuring precise environment consistency in all your Salesforce Sandbox URLs and meticulously separating your OAuth endpoints from your data API endpoints, you significantly reduce the chances of Salesforce rejecting your Claude custom connector's authentication attempt. This level of detail in endpoint configuration is often the missing piece in complex integrations, especially when transitioning between different Salesforce environments.
Network and Proxy Considerations
While you've indicated "None of the above" for network issues, it's always worth a quick mental check, especially in enterprise environments. Sometimes, what appears to be an OAuth configuration problem can be subtly influenced by the network layer. If your Claude custom connector or the server hosting it operates within a corporate network, even if you didn't explicitly check the boxes:
- Corporate proxies or egress filtering could be silently blocking or modifying outbound requests to Salesforce. This might not directly cause an
unsupported_grant_typeerror, but it could lead to timeouts or malformed requests that Salesforce rejects for other reasons. - VPNs can sometimes alter routing or introduce latency, although less likely to cause this specific error.
- mTLS or custom CA certs involved: If your Salesforce instance (or an intermediary proxy) requires mTLS (mutual TLS) or relies on custom CA certificates not trusted by default by Claude's underlying infrastructure, this could prevent the SSL/TLS handshake from completing, which would block any subsequent OAuth flow. However, the user explicitly stated they checked
mTLS handshake failures (cert chain/hostnames)andProxy stripping auth headersas causes they've already checked. So, we can largely rule these out, but keeping network fundamentals in mind is always good practice.
For the purpose of this article, given your explicit checks, we'll assume the network layer is not the primary culprit for the unsupported_grant_type error. However, if all else fails, a quick conversation with your network team about outbound traffic rules to *.salesforce.com (especially test.salesforce.com) could still provide an unexpected insight.
Reviewing the Claude Connector Configuration
While much of our troubleshooting has focused on the Salesforce side, it's equally important to scrutinize your Claude custom connector configuration. Even if Salesforce is perfectly set up, errors in how Claude initiates the connection will lead to failure. The unsupported_grant_type error can sometimes stem from Claude sending a request that Salesforce simply doesn't anticipate based on its own configuration, even if Salesforce is theoretically capable of handling the grant type.
Key areas to review in your Claude connector:
- Client ID and Client Secret: These are your application's "username" and "password" for Salesforce. Triple-check that the Client ID and Client Secret configured in Claude exactly match those generated for your External Client App in Salesforce. Any single character mismatch will lead to authentication failure.
- Redirect URI (Callback URL): This is arguably one of the most common culprits for OAuth errors. The Redirect URI specified in Claude's connector must be an exact, character-for-character match to one of the Callback URLs you've registered in your Salesforce External Client App. This includes:
- Protocol:
http://vs.https:// - Domain:
claude.aivs.www.claude.ai(or any custom domain) - Path:
/settings/connectorsvs./settings/connectors/(trailing slash matters!) - Case Sensitivity: Some OAuth implementations are case-sensitive.
If Salesforce attempts to redirect the user back to Claude with the authorization code, but the URI doesn't precisely match a registered one, Salesforce will refuse the redirect, leading to an error. This might not always show up as
unsupported_grant_type, but it's such a fundamental OAuth requirement that it bears repeating.
- Protocol:
- Authentication Flow: Confirm that Claude's connector is indeed implementing the Authorization Code flow as expected. Sometimes, connectors might default to simpler flows like Implicit Grant or Client Credentials, which may not be appropriate or enabled for your Salesforce setup, especially for user-interactive web flows.
- Scope Parameters: Ensure the OAuth scopes Claude requests (
api sfap_api refresh_token einstein_gpt_api) are passed correctly in the authorization request URL. Misspellings or incorrect delimiters could cause issues. - State Parameter: While not directly related to
unsupported_grant_type, ensure Claude is correctly generating and validating thestateparameter to prevent CSRF attacks. A malformedstatecould, in some strict implementations, contribute to a rejection.
By systematically going through these configurations in your Claude custom connector, you ensure that its requests are perfectly aligned with what your Salesforce Sandbox is expecting, significantly increasing your chances of a successful OAuth authentication and finally getting past that frustrating unsupported_grant_type error. This dual-sided verification, across both Salesforce and Claude, is the most effective strategy for resolving complex integration challenges.
Decoding the "grant type not supported" Message
Let's circle back to the core error: grant type not supported. This message, specifically oauth_error=unsupported_grant_type&oauth_error_description=grant%20type%20not%20supported, is highly indicative. It tells us that when Claude's custom connector attempted to exchange an authorization code for an access token (or perhaps even when initiating the initial authorization request), Salesforce explicitly stated that the type of request was not permitted. This isn't just a generic failure; it points directly to the OAuth 2.0 grant type being used.
Here’s what this specific error usually means and how to address it:
- Connected App/External Client App Configuration in Salesforce:
- Enabled OAuth Flows: The most common reason for this error is that the specific OAuth flow (e.g., Authorization Code flow or "Web Server Flow" in Salesforce terms) is not enabled for your External Client App (or Connected App) in your Salesforce Sandbox. Navigate back to your External Client App settings. Under "API Integration (OAuth Settings)," ensure that "Enable OAuth Settings" is checked, and then carefully review the permitted OAuth Flows. For an Authorization Code flow, you need to ensure the appropriate checkboxes are marked. For example, some Salesforce applications might only implicitly allow certain flows based on settings like "Web Server Flow" or "Refresh Token Flow" if the
refresh_tokenscope is also requested. Double-check that all relevant settings for enabling Authorization Code flow are active. - Consumer Key/Secret Mismatch: If the Client ID (Consumer Key) or Client Secret (Consumer Secret) sent by Claude doesn't match a recognized and enabled External Client App in Salesforce, the platform might not even be able to look up its specific OAuth settings. In such cases, it could respond with a generic
unsupported_grant_typebecause it doesn't recognize the caller, making any grant type seem unsupported.
- Enabled OAuth Flows: The most common reason for this error is that the specific OAuth flow (e.g., Authorization Code flow or "Web Server Flow" in Salesforce terms) is not enabled for your External Client App (or Connected App) in your Salesforce Sandbox. Navigate back to your External Client App settings. Under "API Integration (OAuth Settings)," ensure that "Enable OAuth Settings" is checked, and then carefully review the permitted OAuth Flows. For an Authorization Code flow, you need to ensure the appropriate checkboxes are marked. For example, some Salesforce applications might only implicitly allow certain flows based on settings like "Web Server Flow" or "Refresh Token Flow" if the
- Incorrect Endpoint for Grant Type: As discussed earlier, if Claude is attempting to use the
authorization_codegrant type at an endpoint that is not the designated OAuth token endpoint (https://test.salesforce.com/services/oauth2/tokenfor sandbox), Salesforce will reject it. For instance, trying to send an authorization code to a generic API endpoint or a resource endpoint (likeplatform/mcp/v1-beta.2/sobject-all) will definitively lead to this error because those endpoints are designed for consuming data, not for issuing tokens. - Scopes and Parameters in Request: While
unsupported_grant_typeis distinct frominvalid_scope, a severely malformed or incomplete authorization request, even one with an incorrectscopeparameter that Salesforce can't parse or validate against an allowed list, might sometimes trigger this more generic error. Ensure thegrant_typeparameter itself in Claude's token request is explicitly set toauthorization_codeand all other required parameters (likeclient_id,client_secret,redirect_uri, and thecodeitself) are present and correctly formatted.
By meticulously verifying these aspects within your Salesforce External Client App and cross-referencing them with the actual requests made by your Claude custom connector, you can systematically narrow down the cause of the unsupported_grant_type error. This often comes down to a precise configuration detail or a subtle misunderstanding of the OAuth 2.0 flow expectations for Salesforce Sandbox environments. Persistence and methodical checking are your best allies here, ensuring that Claude's authentication request speaks a language Salesforce understands and is configured to process.
Conclusion
Connecting your Claude custom connector to a Salesforce Sandbox is an incredibly valuable endeavor, but as we've seen, it can present some intricate challenges, particularly when faced with the unsupported_grant_type error. This comprehensive guide has walked you through the crucial steps of setting up your Salesforce External Client App, ensuring proper OAuth scope assignments, maintaining environment consistency for your endpoints, and meticulously reviewing your Claude connector's configuration. The key takeaway is clear: successful integration hinges on precision and a thorough understanding of the OAuth 2.0 protocol as implemented by Salesforce, especially in its sandbox environments.
Remember to:
- Verify your Salesforce App: Opt for an External Client App and configure its Callback URL, OAuth scopes, and permitted users with extreme accuracy.
- Check Endpoints: Always ensure your Claude connector is targeting the correct Salesforce Sandbox authorization (
test.salesforce.com) and token endpoints, distinct from data API endpoints. - Match Credentials: Double-check that your Client ID and Client Secret in Claude perfectly match those from Salesforce.
- Understand Grant Types: Ensure the Authorization Code flow is explicitly enabled and correctly used by both your Salesforce configuration and your Claude connector.
By systematically addressing each of these potential points of failure, you're not just fixing an error; you're building a robust, secure, and reliable bridge between Claude AI and your Salesforce Sandbox. Don't let an initial setback deter you from harnessing the full potential of AI-powered CRM capabilities. Keep experimenting, keep testing, and you'll soon have your integration running smoothly!
For more detailed information on Salesforce OAuth 2.0 flows and External Client Apps, we recommend consulting the official documentation:
- Salesforce OAuth 2.0 Flows and Usage: https://help.salesforce.com/s/articleView?id=sf.remoteaccess_oauth_flows.htm&type=5
- Set Up an External Client App: https://help.salesforce.com/s/articleView?id=sf.connected_app_client_app.htm&type=5